Frequently Asked Questions
Everything you need to know about your Ekster gear.
How does the card ejection mechanism work?
Our patented mechanism allows you to fan out your cards with the click of a button. Simply press the trigger at the bottom of the wallet to reveal your cards for easy access.
What is the shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the US. International shipping times vary by location, usually ranging from 7-15 business days.
Do your wallets provide RFID protection?
Yes, all our aluminum and leather cardholders are designed with integrated RFID-blocking technology to protect your cards from electronic pickpocketing.
What is your return policy?
We offer a 45-day risk-free trial. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of delivery.
Is the leather used in your products sustainable?
We use premium, environmentally certified leather sourced from LWG gold-rated tanneries, ensuring high quality with a lower environmental impact.
What happens if my wallet is lost?
While we don't cover lost wallets, our products are compatible with Ekster Tracker Cards, which allow you to locate your wallet worldwide using your smartphone.